Business hours 8:30 a.m. to 5 p.m. (Eastern Time): (please note our office close at 16h00 on Friday) Please call the factory and ask for the service department (819 395-5151 or Toll-Free Canada and U.S.: 1 855 395-5252). The service department will issue a work order# and put you in contact with one of our pre-approved service company.
Outside Business hours 5 p.m. to 8:30 a.m. (Eastern Time): Please call the factory (819 395-5151 or Toll-Free Canada and U.S.: 1 855 395-5252). You will be redirected to a service company of your region or to our 24/7 technical support.
In needs for parts, you can order parts online directly from Parts Town web site with next day delivery guarantee if your purchase order is processed before 8 p.m. (Eastern Time).

An experienced technician is available by telephone, in person or through our distributor network to solve your problems as quickly as possible. Note that we always carry a full line of parts for all our machines.


An equipment demonstration can let you see how Picard machines operate and assess their performance before you make a purchasing decision. This gives you the opportunity to choose the solution to meet your needs and the packaging requirements of your business sector. For more information, contact a Picard expert.


Picard can work with you to develop and produce customized parts, or even entire machines. The experienced and knowledgeable Picard team is at your disposal to help you realize your project. Picard can manufacture your product at its facilities according to the cutting, tooling, folding, bending, piercing, welding and polishing specifications desired.


Picard will install the equipment purchased and provide training on its use.